Service

PROCEDURE

01

Receive vehicles, ask for information and create customer records
02

Check, evaluate, and receive vehicle status and requests from customers
03

Consulting services and preparing price quotes to send to customers
04

Create repair orders and forward orders to technicians
05

Technician performs maintenance
06

Check service quality and test run
07

Clean the car floor, wash the shell
08

The service specialist inspects the vehicle one last time before delivering the vehicle
09

Pay
10

Deliver the car and say goodbye to the customer
11

Customer care after service
12

Aftersales

FINANCIAL SERVICES

In addition to commitments to product quality, Ha Thanh Motor always strives to give customers the opportunity to own commercial vehicles with optimal financial support programs. Ha Thanh Motor believes that practical financial solutions, attractive incentives and simple documentation procedures are a stepping stone for customers to proactively balance car ownership investment costs in short-term plans as well as long-term.

Attractive car financing packages:
The financial package has the best fixed interest rate in the market with 6.3% within 36 months (Premium loan package)
Financial package with 0% interest rate for 12 months (Standard Loan Package)

Criteria	Standard package	Superior package
Preferential interest rate
Preferential period
Floating rate
Maximum loan limit
Maximum loan period
Prepayment fee

Warranty subject

Ha Thanh Motor's warranty policy applies to customers who buy new cars from Ha Thanh Motor. The policy helps protect customers' rights and save costs in case of vehicle breakdown.

Our warranty policy includes free repair or replacement of parts damaged due to manufacturer defects for a certain period of time.

To enjoy the warranty policy, customers need to comply with the detailed conditions and regulations attached when purchasing the
Warranty period

Warranty period is 10 years or 200,000 Km, whichever comes first

Warranty period is 7 years or 140,000 Km, whichever comes first:
Warranty scope

Warranty applies to damages caused by software errors, component quality errors or assembly errors of Ha Thanh Motor provided the product is used and maintained properly, except for items not covered by the scope. guarantee.

Warranty replacement parts are the smallest genuine parts and components provided by Ha Thanh Motor.

Warranty is valid throughout Vietnam and can only be applied and performed at authorized service workshops and distributors of Ha Thanh Motor.

Warranty work is performed free of charge according to the warranty terms and conditions.

Ha Thanh Motor is not responsible for recalling and replacing other products for customers if warranty repairs can overcome quality errors, material errors or assembly errors of the manufacturer.
Warranty form

Limited warranty

Campaign

Extended warranty
About warranty

BATTERY: The battery has a warranty period of 1 year or 20,000 Km, whichever comes first.

TIRES: Tire warranty period and scope. Tires equipped with the vehicle (including spare tires if any) are warranted for defects and damage due to material defects or errors in the process. production and storage by the tire manufacturer for a period of 5 years from the date of vehicle warranty activation.

If the tire manufacturer provides warranty services in the Vietnamese market, the tires will be warranted according to the tire manufacturer's own policy.

Items and damages not covered by tire warranty:

Damage caused by tire vandalism, accident or collision.

Damage caused by tire abuse during use.

Damage caused by tires not being maintained or operating with non-standard tire pressure.

Tires are parts that wear and tear over time and distance of use. This wear and tear is not covered by the warranty.

The assessed damage does not affect the quality, performance or function of the tire.

Using tires for purposes other than those recommended by the manufacturer.

Tires that have been repaired, changed, retreaded or retreaded.

Damage caused by external factors such as the condition of the road or other exposed surfaces, other factors such as chemicals, pollution, acid rain, hail, sand, air, salt, rocks, fires, natural disasters, etc.

Other arising issues that cannot be proven to be directly or indirectly related to tire quality issues such as costs for not using the vehicle, time, fuel, telephone, and accommodation costs. or other arisings.